> ## Documentation Index
> Fetch the complete documentation index at: https://docs.keloa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your subscription

> Update payment, switch monthly/yearly, download invoices, cancel.

Everything billing-related lives in **Settings → Plan & billing**. Stripe handles payment; invoices come from Keloa B.V.

## The customer portal

**Settings → Plan & billing → Manage billing** opens the Stripe-hosted customer portal where you can:

* Update card details
* Update billing address and VAT ID
* Switch between monthly and yearly
* Download past invoices as PDF
* Cancel the subscription

## Invoices

Every successful charge generates an invoice. Find them in the customer portal or from **Settings → Plan & billing → Invoices**. Both **PDF** and **CSV** are available.

Invoices show your VAT number and ours. For Dutch businesses, VAT is itemised separately; EU businesses with a valid VAT number get reverse-charge applied automatically.

## Change card / add backup

Use the customer portal → **Payment methods** → **Add**. Keloa attempts the default card first and falls back to any other card on file if it fails.

## Switch monthly ↔ yearly

* Monthly → Yearly: charged a prorated amount and locked in until renewal date.
* Yearly → Monthly: takes effect at end of the current period (we don't refund mid-year prepayment).

## VAT ID and billing details

Add or update VAT ID in the customer portal → **Billing information**. EU VAT IDs are validated against VIES; with a valid non-NL VAT ID, reverse-charge applies (no VAT on the invoice — you self-assess).

## Cancel

Customer portal → **Cancel plan**. You can:

* **Cancel at period end** — keep using everything until renewal, then revert to Starter.
* **Cancel immediately** — revert now; no refund on unused days.

Nothing is deleted on cancellation. You can resubscribe and pick up where you left off.

## Deleting the workspace

If you want the workspace itself gone (not just the subscription):

**Settings → Workspace → Delete workspace.** Admin-only, requires typing the workspace name. Everything is purged within 30 days — conversations, knowledge, members.

## Receipts and re-sending invoices

Every invoice emails to the billing contact on file. Change contact in the customer portal → **Billing information**.

Need a receipt for an older period that never emailed? [support@keloa.ai](mailto:support@keloa.ai) and we'll send it.

## Disputes

If you see a charge that looks wrong, email [support@keloa.ai](mailto:support@keloa.ai) before disputing with your card — we can issue a refund in minutes and save everyone the chargeback paperwork.