> ## Documentation Index
> Fetch the complete documentation index at: https://docs.keloa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact profile

> Everything you know about a person on one page.

The contact profile is a full customer picture — previous conversations, company, custom fields, attached files.

## Opening a profile

* From **Contacts**, click any row.
* From the **Inbox**, the right-hand drawer shows a mini profile; click the contact name to open the full page.

## What's on the page

| Section           | Details                                                            |
| ----------------- | ------------------------------------------------------------------ |
| **Header**        | Name, avatar, key channels (email / phone), primary language       |
| **Tags**          | Contact-level tags (editable)                                      |
| **Company**       | Linked company, if any                                             |
| **Conversations** | Every conversation with this contact, across channels, with status |
| **Custom fields** | Anything you or a flow has written (e.g. `plan`, `signup_date`)    |
| **Files**         | Attachments they've ever sent                                      |

## Editing

Click any field to edit in place:

* Name and email — click, change, save.
* Tags — type to add, × to remove.
* Company — pick from the dropdown or create a new one.
* Custom fields — **+ Add field**, pick a key and value.

Changes save on blur.

## Custom fields

Custom fields are free-form key/value pairs on a contact. Use them to store anything you want to reference later — subscription tier, preferred language, CRM ID.

Flows can **read** custom fields in a **Condition** node, and **write** them with an **Action** node (set contact field). Integrations can also populate them (e.g. Shopify writes `shopify_customer_id`).

## Per-channel identity

Below the header, you'll see one or more **channel identities** — how we recognize this contact on each channel:

* Email address (email channel)
* Phone number (WhatsApp)
* Instagram / Messenger user ID
* Shopify customer ID
* Webchat visitor UUID (before they share an email)

These are read-only. To merge duplicates, use **⋯ → Merge** on the profile.

## Previous conversations

The **Conversations** list shows everything — open, resolved, on every channel. Click any row to jump into the conversation. A small badge shows channel type.

## Export

**⋯ → Export JSON** exports the full contact — profile, conversations, messages, files — as a portable JSON file. Used for GDPR data requests.