> ## Documentation Index
> Fetch the complete documentation index at: https://docs.keloa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Text snippet

> Paste plain text — a policy, a pricing table, a FAQ. Fastest format to add.

A **text snippet** is the quickest way to drop a piece of knowledge in — a pricing paragraph, an opening-hours note, a shipping policy. No file wrangling, no crawl.

## Add a snippet

<Steps>
  <Step title="Open Knowledge">
    Sidebar → **Knowledge** → **New source** → **Text snippet**.
  </Step>

  <Step title="Give it a name">
    Something you can find later: "Shipping policy", "Pricing 2026", "EU return window".
  </Step>

  <Step title="Paste the content">
    Plain text. Markdown headings work — use them to help structure long snippets.
  </Step>

  <Step title="Pick an agent and save">
    The snippet is indexed within seconds.
  </Step>
</Steps>

## Good snippets

* Are about **one topic** — one snippet per policy, not a mega-doc with everything.
* Are **\~100–500 words**. Shorter loses context; longer gets chunked anyway.
* Have **explicit answers**, not marketing fluff. "We ship to 27 EU countries in 3–5 business days." beats "We believe in delighting customers with fast delivery."
* Mention the **specific terms customers use** — if they say "return", write "return", don't only write "refund".

## Example

```text theme={null}
# EU shipping

We ship to all 27 EU countries plus the UK, Switzerland, and Norway.

- Standard: 3–5 business days · €4.95 · free over €50
- Express: 1–2 business days · €9.95

Orders placed before 15:00 CET on business days ship the same day.
We do not ship outside Europe at this time.
```

This snippet answers a dozen real customer questions — delivery time, cost, free-shipping threshold, same-day dispatch, non-EU destinations.

## Snippet vs Q\&A pair

| If…                                                 | Use                                  |
| --------------------------------------------------- | ------------------------------------ |
| The content is a paragraph of facts                 | **Text snippet**                     |
| There's a specific question with a canonical answer | **Q\&A pair**                        |
| You want to capture an entire page                  | **File upload** or **website crawl** |

## Editing a snippet

Click the snippet row in **Knowledge** → edit → save. Changes are re-indexed immediately.

## When snippets outperform crawls

Crawls are broad but noisy. When an answer is wrong or missing, adding a crisp snippet is almost always faster than recrawling — and the snippet wins over the crawl's noisier version in search.