# Keloa

## Docs

- [Invitations](https://docs.keloa.ai/account/invitations.md): Accept an invite to a workspace, or juggle multiple workspaces.
- [Password & 2FA](https://docs.keloa.ai/account/password-and-2fa.md): Change your password and enable two-factor authentication.
- [Your profile](https://docs.keloa.ai/account/profile.md): Name, avatar, preferred language — your personal Keloa account.
- [Create an agent](https://docs.keloa.ai/agents/create-agent.md): Add a new AI agent for a specific channel, topic, or brand.
- [AI agents overview](https://docs.keloa.ai/agents/overview.md): What AI agents are, how they work, and how to get great replies out of them.
- [Writing a system prompt](https://docs.keloa.ai/agents/system-prompt.md): The one field that changes your agent's voice, scope and rules. Templates and pitfalls.
- [Test an agent](https://docs.keloa.ai/agents/test-agent.md): Chat with your agent before letting it loose on customers.
- [Tools](https://docs.keloa.ai/agents/tools.md): Let your agent do things, not just answer — look up orders, hand off, fetch tracking.
- [Manage your subscription](https://docs.keloa.ai/billing/manage-subscription.md): Update payment, switch monthly/yearly, download invoices, cancel.
- [Plans](https://docs.keloa.ai/billing/plans.md): Starter, Growth, Business, Scale — what each plan includes and how to pick one.
- [Usage & credits](https://docs.keloa.ai/billing/usage-and-credits.md): How AI credits work, where usage shows, and what to do when you're approaching the cap.
- [Email](https://docs.keloa.ai/channels/email.md): Forward your support inbox to Keloa, reply from your own verified domain.
- [Instagram](https://docs.keloa.ai/channels/instagram.md): Connect an Instagram Professional account so DMs and story replies land in Keloa.
- [Facebook Messenger](https://docs.keloa.ai/channels/messenger.md): Connect your Facebook Page so Messenger chats come into Keloa.
- [Channels overview](https://docs.keloa.ai/channels/overview.md): Connect the places your customers already message you. Keloa unifies them into one inbox.
- [Shopify](https://docs.keloa.ai/channels/shopify.md): Connect your Shopify store so the AI can look up orders, products, and tracking.
- [Website widget](https://docs.keloa.ai/channels/web-widget.md): Drop a branded chat bubble on any website with one script tag.
- [WhatsApp Business](https://docs.keloa.ai/channels/whatsapp.md): Connect WhatsApp Business API to unify WhatsApp messages into your Keloa inbox.
- [Core concepts](https://docs.keloa.ai/concepts.md): The building blocks of Keloa — how workspaces, agents, channels, knowledge and flows fit together.
- [Companies](https://docs.keloa.ai/contacts/companies.md): Group multiple contacts under one customer. Essential for B2B.
- [Contact profile](https://docs.keloa.ai/contacts/contact-profile.md): Everything you know about a person on one page.
- [Contacts overview](https://docs.keloa.ai/contacts/overview.md): Every person you've talked to, with their full conversation history and company context.
- [Build a flow](https://docs.keloa.ai/flows/build-a-flow.md): From blank canvas to published automation in five minutes.
- [Conditions](https://docs.keloa.ai/flows/conditions.md): Branch your flow on channel, tag, AI intent, sentiment and more.
- [Handoff & resolve](https://docs.keloa.ai/flows/handoff-and-resolve.md): Hand conversations to humans, and close them out with optional CSAT.
- [Messages & actions](https://docs.keloa.ai/flows/messages-and-actions.md): Send replies and apply changes from within a flow.
- [Flows overview](https://docs.keloa.ai/flows/overview.md): Visual automation for your inbox — triggers, conditions, messages, actions, handoffs.
- [Publish & test a flow](https://docs.keloa.ai/flows/publish-and-test.md): Safely ship a flow — dry-run, publish, monitor, roll back.
- [Triggers](https://docs.keloa.ai/flows/triggers.md): Every event that can start a flow, and how to scope it.
- [Assignments](https://docs.keloa.ai/inbox/assignments.md): Route conversations to the right teammate — manually, by rule, or by specialty.
- [Macros (saved replies)](https://docs.keloa.ai/inbox/macros.md): Save the 10 replies you send every day and insert them with a slash.
- [Inbox overview](https://docs.keloa.ai/inbox/overview.md): One inbox for every channel. Filter, triage, and reply in seconds.
- [Replying to conversations](https://docs.keloa.ai/inbox/replying.md): The composer, AI drafts, macros and keyboard shortcuts.
- [Resolving conversations](https://docs.keloa.ai/inbox/resolving.md): Close conversations cleanly, collect CSAT, and know when to reopen.
- [Tags & filters](https://docs.keloa.ai/inbox/tags-and-filters.md): Label conversations, then slice the inbox the way your team thinks.
- [Welcome to Keloa](https://docs.keloa.ai/index.md): One inbox for every customer conversation, with an AI agent that actually knows your business. Live today on web chat and email — WhatsApp, Instagram, Messenger and Shopify on the way.
- [File upload](https://docs.keloa.ai/knowledge/file-upload.md): Upload PDFs, DOCX, TXT, or Markdown. Great for policies, manuals, and specs.
- [Managing sources](https://docs.keloa.ai/knowledge/managing-sources.md): Recrawl, retry, reassign, delete — keep your knowledge clean.
- [Knowledge overview](https://docs.keloa.ai/knowledge/overview.md): Teach your AI agent your business. Four source types, one source of truth.
- [Q&A pairs](https://docs.keloa.ai/knowledge/qa-pairs.md): The highest-precision way to teach your agent — write canonical question / answer rows.
- [Shopify catalog](https://docs.keloa.ai/knowledge/shopify.md): Sync your storefront's pages, blog articles, and products into your AI's knowledge base.
- [Text snippet](https://docs.keloa.ai/knowledge/text-snippet.md): Paste plain text — a policy, a pricing table, a FAQ. Fastest format to add.
- [Website crawl](https://docs.keloa.ai/knowledge/website-crawl.md): Paste a URL — Keloa crawls your site and turns every page into answerable knowledge.
- [Onboarding walkthrough](https://docs.keloa.ai/onboarding.md): What happens the first time you sign into Keloa — and how to come back to any step later.
- [Quickstart](https://docs.keloa.ai/quickstart.md): From sign-up to your first AI-handled conversation in 15 minutes.
- [FAQ](https://docs.keloa.ai/resources/faq.md): Quick answers to the questions we get most.
- [Glossary](https://docs.keloa.ai/resources/glossary.md): Keloa vocabulary in one place.
- [Troubleshooting](https://docs.keloa.ai/resources/troubleshooting.md): The most common issues and their fixes.
- [Assignment rules](https://docs.keloa.ai/settings/assignment-rules.md): Auto-route new conversations to the right teammate based on channel, tag, language, or intent.
- [Data & privacy](https://docs.keloa.ai/settings/data-and-privacy.md): GDPR controls, data export, contact deletion, and retention policies.
- [DNS records](https://docs.keloa.ai/settings/dns-records.md): What each DNS record we ask you to publish does and why.
- [Email domains](https://docs.keloa.ai/settings/email-domains.md): Verify your sending domain so replies pass SPF/DKIM and don't land in spam.
- [Members & roles](https://docs.keloa.ai/settings/members-and-roles.md): Invite teammates, set roles, manage specialties.
- [Security](https://docs.keloa.ai/settings/security.md): SSO, 2FA, audit log — hardening your workspace.
- [Tools](https://docs.keloa.ai/settings/tools.md): What your agents can do beyond answering — view all tools and toggle them per workspace.
- [Widget appearance](https://docs.keloa.ai/settings/widget-appearance.md): Style your web chat widget to match your brand.
- [Workspace settings](https://docs.keloa.ai/settings/workspace.md): Your company's profile inside Keloa — name, colours, hours, signature, context.

## Optional

- [Website](https://keloa.ai)
- [Status](https://status.keloa.ai)
- [Contact](mailto:support@keloa.ai)