> ## Documentation Index
> Fetch the complete documentation index at: https://docs.keloa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Quick answers to the questions we get most.

## General

<AccordionGroup>
  <Accordion title="Do I need technical skills to run Keloa?">
    No. Everything in this documentation is point-and-click. The only two technical steps are (a) pasting a script tag if you install the web widget yourself, and (b) adding DNS records if you use Keloa as your email sender. Both have step-by-step guides.
  </Accordion>

  <Accordion title="Which languages does Keloa support?">
    The UI ships in English and Dutch. The AI can understand and reply in any language — it auto-detects from the customer's message. English, Dutch, German and French work best today.
  </Accordion>

  <Accordion title="Where is my data stored?">
    In the EU. Application data, knowledge vectors, and attachments live in EU data centres. See [Data & privacy](/settings/data-and-privacy) for the details.
  </Accordion>

  <Accordion title="Can I use Keloa for multiple brands or stores?">
    Yes — each brand gets its own workspace. One Keloa account can belong to many workspaces. Agencies do this all the time. Scale plan offers consolidated billing across workspaces.
  </Accordion>
</AccordionGroup>

## AI agent

<AccordionGroup>
  <Accordion title="Will the AI say things I didn't tell it to?">
    Your agent is instructed to answer only from the knowledge you provide and the conversation itself. If it doesn't find an answer, it says so and hands off — unless your system prompt tells it otherwise. See [System prompt](/agents/system-prompt).
  </Accordion>

  <Accordion title="Can I see why the AI replied the way it did?">
    Yes. Open any conversation and click **Sources** in the context drawer — you'll see which knowledge passages and which tool calls shaped the reply.
  </Accordion>

  <Accordion title="Can I turn the AI off for certain conversations?">
    Yes, three ways: (1) flip the agent's status to **paused**, (2) manually reply as a teammate — the AI steps back automatically, (3) use a flow with a **Handoff** node for specific conditions.
  </Accordion>

  <Accordion title="Does the AI learn from past conversations?">
    No. It uses the current conversation plus your knowledge base. Past conversations don't get added to the knowledge base automatically — if you want to seed from them, export and paste the best answers as **Q\&A pairs**.
  </Accordion>
</AccordionGroup>

## Channels

<AccordionGroup>
  <Accordion title="Can I connect multiple WhatsApp numbers?">
    Yes. Each number is a separate channel in Keloa, with its own default AI agent. Subject to your plan's channel cap.
  </Accordion>

  <Accordion title="Does the widget slow down my site?">
    No. The loader is under 6 KB and loads `async`. The full widget is lazy-loaded on first interaction. It won't affect Core Web Vitals.
  </Accordion>

  <Accordion title="Can I use Keloa without email?">
    Yes — email is optional. Plenty of workspaces run only webchat + WhatsApp, for example.
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="Is there a free plan?">
    Yes — **Starter** is free forever. 50 AI replies/month, 1 channel, 1 seat. Upgrade any time.
  </Accordion>

  <Accordion title="What if I go over my AI credits?">
    On Starter and Growth, the AI stops replying until the next cycle — human teammates can still respond and flows still work. On Business and Scale there's a 7-day grace where AI keeps running and overage is billed. See [Usage & credits](/billing/usage-and-credits).
  </Accordion>

  <Accordion title="Can I pay by invoice / SEPA?">
    Monthly plans are card + iDEAL + SEPA direct debit. Yearly plans on Business+ can be paid by bank invoice — email [sales@keloa.ai](mailto:sales@keloa.ai).
  </Accordion>
</AccordionGroup>

## Security and privacy

<AccordionGroup>
  <Accordion title="Do you train models on my data?">
    No. Every LLM we use is called with zero-retention flags set. Your prompts and completions are not used for any model training.
  </Accordion>

  <Accordion title="Can I sign a DPA?">
    Yes. Our template DPA is available at [keloa.ai/legal/dpa](https://keloa.ai/legal/dpa) — sign and email back, or request a countersign.
  </Accordion>

  <Accordion title="How do I delete a specific customer's data?">
    **Settings → Data & privacy → Delete contact**. Erases contact, conversations, messages, attachments. Irreversible.
  </Accordion>
</AccordionGroup>