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Secure your Keloa account with a strong password and two-factor authentication. Admins can require 2FA for the whole workspace — see Security.

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Change password

1

Open your profile

Top-right avatar → Profile → Password.
2

Confirm current password

Type your current password, then the new one twice.New passwords must be at least 10 characters; long passphrases beat short cryptic ones.
3

Save

You stay signed in on this device; other sessions are revoked.

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Forgot your password

From the login screen → Forgot password → enter your email. You’ll receive a reset link. Clicking it lets you set a new password without knowing the old one. The link is good for 60 minutes and only usable once.

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Enable 2FA

1

Open 2FA

Profile → Two-factor authentication → Enable.
2

Scan the QR code

Open your authenticator app (Authy, 1Password, Google Authenticator, Bitwarden) and scan the QR.
3

Confirm with a code

Enter the 6-digit code your app shows. If it matches, 2FA is active.
4

Save recovery codes

Keloa generates 8 one-use recovery codes. Save them somewhere safe (password manager, printed in a drawer). If you lose your phone, these are how you get back in.

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Disable 2FA

Profile → Two-factor authentication → Disable. Re-authenticate with password and a current code. Admins may have required 2FA for the whole workspace — in that case, you’ll be prompted to re-enable it at next login. You cannot opt out while the workspace requires it.

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Lost your 2FA device

  1. Try a recovery code from the list you saved.
  2. If you don’t have one, a workspace admin can reset your 2FA in Settings → Members → your profile → Reset 2FA.
  3. If you’re the only admin, email support@keloa.ai with proof of account ownership.

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SSO

If your workspace has SSO enabled (Scale plan), your identity provider handles password + 2FA — this page is bypassed for you. See Security.