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Tune how the widget looks on your site — colours, greeting, intro bubbles, suggested questions, position, and branding. Changes preview live on the right of the settings page.

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Open widget settings

Sidebar → Settings → Widget.

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What you can customise

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Plan-gated features

Two widget capabilities are locked behind plan caps:
  • hide_branding — requires the widget_unbranded cap. Available on Business and Scale.
  • Proactive triggers — requires the proactive_triggers cap. Available on Business and Scale.
  • Working hours integration — requires the working_hours cap. Available on Business and Scale. Configure in Settings → Workspace → Business hours.
See Billing & plans for the full cap matrix.

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Preview

The live preview on the right updates as you type. Click Open preview to launch the widget on a sandboxed host page (/widget/host-demo) — useful for clicking through a real conversation flow without touching your site.

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Languages

The widget greeting is translated automatically into English, Dutch, German, French and Spanish. The visitor’s locale is detected from navigator.language, with the brand language as fallback. The greeting you type in Settings → Widget → Greeting is used as the operator-customised version for your brand’s primary locale.

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Accessibility

  • WCAG 2.2 AA contrast on default theme colours.
  • The launcher is focusable via keyboard (Tab) and the chat panel is operable with arrow keys.
  • Screen reader announcements fire on every state change.

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Mobile behaviour

  • The widget opens full-screen on mobile breakpoints.
  • The launcher offset honours iOS safe areas.

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Identifying logged-in users

If your site authenticates visitors, you can pass identity data to the widget. See the widget docs.

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Save

Changes save on click. The next loader fetch on your site picks up the change (CDN cache 60 seconds).