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Every “place” where you receive customer messages is a channel. Today Keloa is live on web chat and email. WhatsApp, Instagram, Messenger and Shopify are on the roadmap.

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Live channels

Website widget

One script tag, branded chat bubble on your site. Fastest to set up.

Email

Forward support@yours to Keloa, replies go back through your verified domain.

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Coming soon

Track availability on the Keloa roadmap.

WhatsApp Business

Via the WhatsApp Business Platform. Notify-me list open in Settings → Channels.

Instagram

DMs and story replies via Meta’s Messaging API.

Messenger

Connect a Facebook Page to receive Messenger DMs.

Shopify storefront chat

Inbound chat from your Shopify storefront. Shopify-as-an-integration (orders, products, knowledge sync) is already live — see Shopify integration.
If you want one of the upcoming channels prioritised, click Notify me on the channel card in Settings → Channels and we’ll ping you the day it ships.

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Where to connect channels

Sidebar → Settings → Channels. Live channels show a Connect or Set up button. Coming-soon channels show Notify me. Each connected channel shows:
  • Connect / Disconnect controls
  • status (connected, pending_setup, disconnected, error)
  • last-synced timestamp
  • a deep link into channel-specific settings

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Channel status

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Channel limits per plan

Channels, email channels, email domains, and integrations are four separate pools — they do not share a cap. A channel is any place customers message you (web widget, email, social). An email channel is one email address you reply as; it also counts as a channel. An email domain is a verified sending domain. An integration is a connected third-party app (Shopify, custom HTTP, Slack, Google Drive) that feeds data or runs actions — see Core concepts. Two email addresses on the same domain is two email channels but one verified domain.
Email is a Growth+ feature. Starter is widget-only — email_channels and email_domains are locked on Starter. Upgrade to Growth to add email channels.
The Integrations column counts every connected third-party app — Shopify, custom HTTP endpoints, Slack, and Google Drive — against one cap, separate from the channels cap.

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One AI agent per channel (by default)

Every channel has a default AI agent that handles inbound messages. Pick it when you connect, or change later in the channel’s settings. Use flows to override the default for specific senders or topics.

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Real-time

Every channel feeds the same real-time Inbox via Reverb. Operators see new messages within a second.

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Privacy

All channel traffic is logged in the EU. When you disconnect a channel, inbound messages stop immediately. Historical conversations stay unless you delete them in Settings → Data & privacy.