Tools are the things your AI agent can do (not just answer). Look up orders, tag conversations, hand off to a teammate, fetch tracking, collect an email.
There are two layers of on/off:
- Workspace tools (Settings → Tools) — whether the tool is available at all in your workspace.
- Agent tools (AI agent → edit → Tools) — whether a specific agent is allowed to use it.
A tool needs to be on at both layers to work.
Categories
On the Tools page, toggle each tool. Saving applies workspace-wide. Then go to each agent and enable the ones it should be allowed to call.
Enable narrow sets of tools per agent. A pre-sales agent probably doesn’t need “handoff to senior support”; a returns agent doesn’t need “product search”.
- The agent decides to call a tool based on the conversation.
- Keloa executes the tool (e.g. hits Shopify’s API).
- The result is fed back to the agent as context.
- The agent composes a reply grounded in the tool’s result.
You can see every tool call in the conversation’s Sources panel.
Cost
Each tool call costs ~1 credit (same as a reply). See Usage & credits.
Toggle off at the workspace level → every agent loses the ability instantly. Useful during incidents (e.g. Shopify API down → turn off Shopify tools temporarily). 
