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Tools are the things your AI agent can do (not just answer). Look up orders, tag conversations, hand off to a teammate, fetch tracking, collect an email.

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Workspace tools vs agent tools

There are two layers of on/off:
  • Workspace tools (Settings → Tools) — whether the tool is available at all in your workspace.
  • Agent tools (AI agent → edit → Tools) — whether a specific agent is allowed to use it.
A tool needs to be on at both layers to work.

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Categories

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Enabling tools

On the Tools page, toggle each tool. Saving applies workspace-wide. Then go to each agent and enable the ones it should be allowed to call.
Enable narrow sets of tools per agent. A pre-sales agent probably doesn’t need “handoff to senior support”; a returns agent doesn’t need “product search”.

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What happens on a tool call

  1. The agent decides to call a tool based on the conversation.
  2. Keloa executes the tool (e.g. hits Shopify’s API).
  3. The result is fed back to the agent as context.
  4. The agent composes a reply grounded in the tool’s result.
You can see every tool call in the conversation’s Sources panel.

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Cost

Each tool call costs ~1 credit (same as a reply). See Usage & credits.

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Disabling a tool

Toggle off at the workspace level → every agent loses the ability instantly. Useful during incidents (e.g. Shopify API down → turn off Shopify tools temporarily).