Tools are the things your AI agent can do (not just answer). Look up orders, tag conversations, hand off to a teammate, fetch tracking, collect an email.Documentation Index
Fetch the complete documentation index at: https://docs.keloa.ai/llms.txt
Use this file to discover all available pages before exploring further.
Workspace tools vs agent tools
There are two layers of on/off:- Workspace tools (Settings → Tools) — whether the tool is available at all in your workspace.
- Agent tools (AI agent → edit → Tools) — whether a specific agent is allowed to use it.
Categories
| Category | Tools |
|---|---|
| Conversation | Hand off to human, add tag, set priority |
| Contact | Collect email, set contact field |
| Shopify (if connected) | Order lookup, product search, tracking fetch |
| Generic / custom | Anything your workspace has added via integrations |
Enabling tools
On the Tools page, toggle each tool. Saving applies workspace-wide. Then go to each agent and enable the ones it should be allowed to call.What happens on a tool call
- The agent decides to call a tool based on the conversation.
- Keloa executes the tool (e.g. hits Shopify’s API).
- The result is fed back to the agent as context.
- The agent composes a reply grounded in the tool’s result.
Cost
Each tool call costs ~1 credit (same as a reply). See Usage & credits.Limits
Some plans cap how many tools an agent can use at once:| Plan | Tools per agent |
|---|---|
| Starter | 2 |
| Growth | 5 |
| Business | Unlimited |
| Scale | Unlimited |