Knowledge is the content your AI is allowed to answer from. Without knowledge, your agent is polite and generic; with good knowledge, it’s specific, accurate, and cites sources.Documentation Index
Fetch the complete documentation index at: https://docs.keloa.ai/llms.txt
Use this file to discover all available pages before exploring further.
Four kinds of sources
Website crawl
Paste a URL. Keloa crawls the site and indexes every page.
File upload
Drop in PDFs, DOCX, TXT, or Markdown.
Text snippet
Paste plain text — a policy, a pricing sheet, a FAQ.
Q&A pairs
Write canonical question / answer rows. The highest-precision format.
How knowledge works
When a message arrives:- Keloa converts the incoming question into a semantic vector.
- It searches your knowledge and pulls the top-matching passages.
- Those passages + system prompt + conversation go to the AI.
- The AI answers, citing the passages used.
Scoping by agent
Every knowledge source belongs to a specific AI agent. So you can:- keep product pages with the pre-sales agent
- keep policy PDFs with the returns agent
- keep an internal snippet on a dedicated “internal support” agent and never show it externally
Statuses
A source moves through these states:| Status | Meaning |
|---|---|
| Queued | Created, waiting for worker |
| Syncing | Being crawled or parsed right now |
| Synced | Indexed and live — the agent can use it |
| Failed | Something went wrong. Click Retry or open the source to see details |
Your storage budget
Each plan includes a knowledge allowance in MB. You’ll see a bar at the top of the Knowledge page showing usage vs cap.| Plan | Storage | Pages/source |
|---|---|---|
| Starter | 5 MB | 50 |
| Growth | 50 MB | 500 |
| Business | 500 MB | 5 000 |
| Scale | 5 GB | Unlimited |
Quality beats quantity
Surprising truth: 20 well-written Q&A pairs will outperform a 2 000-page crawl for the top 80% of customer questions. A focused, up-to-date knowledge base answers faster and more accurately than a huge messy one. Our rule of thumb:- Start with a website crawl for broad coverage.
- Add Q&A pairs for the 20 most common questions.
- Add file uploads for policies and specs that don’t live on the public site.
- Prune stale sources every quarter.
Next
Add a website crawl
The fastest broad coverage.
Write Q&A pairs
Hand-tuned, highest precision.
Manage sources
Recrawl, retry, delete, reassign.
Test your agent
Confirm new knowledge shifts replies the right way.