Knowledge overview

Knowledge is the content your AI is allowed to answer from. Without knowledge, your agent is polite and generic; with good knowledge, it’s specific, accurate, and cites sources.

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Five kinds of sources

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How knowledge works

When a message arrives:

1. Keloa converts the incoming question into a semantic vector.
2. It searches your knowledge and pulls the top-matching passages.
3. Those passages + system prompt + conversation go to the AI.
4. The AI answers, citing the passages used.

You see those citations in the conversation’s Sources panel.

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Scoping by agent

Every knowledge source belongs to a specific AI agent. So you can:

• keep product pages with the pre-sales agent
• keep policy PDFs with the returns agent
• keep an internal snippet on a dedicated “internal support” agent and never show it externally

Change the agent a source is attached to any time — it re-indexes in seconds.

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Statuses

A source moves through these states:

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Your storage budget

Each plan includes a knowledge allowance measured in characters of extracted text — roughly 2,500 characters per page. You’ll see a bar at the top of the Knowledge page showing usage vs cap. If you hit the cap, add a bigger plan or delete sources you no longer need.

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Source-type availability per plan

Not every source type unlocks at every tier: Auto-recrawl scheduling: Starter is manual-only; Growth = monthly; Business = weekly; Scale = daily. See Website crawl for the cadence ladder.

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Quality beats quantity

Surprising truth: 20 well-written Q&A pairs will outperform a 1,200-page crawl for the top 80% of customer questions. A focused, up-to-date knowledge base answers faster and more accurately than a huge messy one. Our rule of thumb:

1. Start with a website crawl for broad coverage.
2. Add Q&A pairs for the 20 most common questions.
3. Add file uploads for policies and specs that don’t live on the public site.
4. Prune stale sources every quarter.

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