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Any content that isn’t on your public site lives better as a file upload — policies, supplier specs, internal manuals you want the agent to reference.

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Add a file

1

Open Knowledge

Sidebar → Knowledge → New source → File upload.
2

Drop or pick your files

Drag and drop, or click to browse. You can upload multiple at once.
3

Pick an agent

Which agent this content is for.
4

Create

Files parse in the background. Status flips to synced when the agent can use them.

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Supported formats

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Good file practices

  • Split giant PDFs. A 500-page PDF is harder to search than 10× 50-page topical files. Break by topic if you can.
  • Prefer Markdown when the source allows it. Clean, short, structured — the ideal format for retrieval.
  • Remove cover pages and legalese. They dilute searches. Keep the substantive content.
  • Name files meaningfully. shipping-policy-eu-2026.pdf ranks better in citations than doc (2).pdf.

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Updating a file

To replace a file: delete the old source, add a new one. A diff-based replace is on our roadmap.

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Limits

Each file must be under your plan’s per-file size limit shown above. Split larger documents into multiple uploads.

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Security

Files are stored in the EU, encrypted at rest. Only your workspace can retrieve them. If you delete a file, it’s purged from the index within minutes and from storage within 24 hours.
Don’t upload documents with customer personal data you wouldn’t want the AI to reference. If a passage can be retrieved, it can appear (heavily paraphrased) in a reply.