Plans

Keloa has four plans. Starter is free forever. Paid plans cancel anytime.

​

At a glance

Channels are the places your customers message you (web widget, email, social). Integrations are connected third-party apps that feed data or run actions (Shopify, custom HTTP, Slack, Google Drive) — a separate pool that does not count against your channels. Knowledge is now measured in characters of extracted text rather than megabytes — roughly 2,500 characters per page, so Starter’s 100,000 is about 40 pages of text. Email is locked on Starter (widget-only); flows are locked on Starter.

​

Features by plan

​

Starter — free

• Web chat widget
• 1 AI agent · 50 replies / month
• 100,000-character knowledge base (≈ 40 pages of text)
• 1 integration slot (Shopify or custom HTTP)
• Community support

Good for: trying Keloa, single-person businesses, personal projects.

​

Growth — €49 / month

Everything in Starter, plus:

• 2 AI agents · 1,500 replies / month
• Email channel (up to 3 addresses, 1 sender domain) + chat widget
• 1,000,000-character knowledge base (≈ 400 pages of text) · Q&A pairs
• Flow automations (up to 2) · CSAT collection
• Internal notes with @mentions
• Email support, 1-business-day SLA

Good for: small teams handling daily customer chat.

​

Business — €149 / month

Everything in Growth, plus:

• 4 AI agents · 6,000 replies / month
• 10,000,000-character knowledge base (≈ 4,000 pages of text) · auto-recrawl (weekly)
• Working hours · proactive widget triggers
• Advanced analytics · handoff rules
• SLA timers · custom inbox views
• Unbranded widget
• Priority support, 4-hour SLA

Good for: growing teams that want serious automation.

​

Scale — €449 / month

Everything in Business, plus:

• Unlimited AI agents, channels, and integrations within fair-use
• 25,000 replies / month · 75,000,000-character knowledge base (≈ 30,000 pages of text)
• Auto-recrawl up to daily cadence
• SSO (SAML / OIDC) + audit log export
• Dedicated CSM, 1-hour SLA
• Custom data residency on request

Good for: mid-market and multi-brand.

​

Top up and auto-recharge

If you hit your monthly cap on a paid plan, buy a one-time top-up for €30 / 1,000 replies, or enable auto-recharge at the same price/pack to top up automatically when you fall below the threshold. See Usage & credits.

​

Choose a plan

Sidebar → Settings → Plan & billing → pick a plan → Upgrade. Keloa redirects you to Stripe Checkout. Pay with a card, iDEAL, SEPA direct debit, or Apple/Google Pay. After payment, the new caps apply instantly.

​

Changing plans

• Upgrade is immediate and prorated.
• Downgrade takes effect at the end of the current billing cycle. Caps reduce then.
• Cancel stops renewal; the workspace reverts to Starter caps at period end.

​

Yearly billing

Yearly billing saves ~20% and is a single up-front charge. Change from monthly → yearly at any time (prorated).

​

Need more?

Talk to us at sales@keloa.ai for custom pricing on:

• Multi-brand setups with one bill
• >25,000 AI replies / month
• On-prem or BYO-cloud LLM routing
• Enterprise security reviews