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Keloa has four plans. Starter is free forever. Paid plans cancel anytime.

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At a glance

Channels counts your web widget and email inboxes. WhatsApp numbers and Telegram bots have their own limits, and Messenger and Instagram Pages are included from Growth with no Page limit; none of them count against Channels. Integrations are connected third-party apps that feed data or run actions (Shopify, custom HTTP, Google Drive) — a separate pool that does not count against your channels. A connected Slack workspace also uses one integration slot, so Slack works on every plan. Knowledge is now measured in characters of extracted text rather than megabytes — roughly 2,500 characters per page, so Starter’s 100,000 is about 40 pages of text. Email is locked on Starter; flows are locked on Starter.

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Features by plan

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Starter — free

  • Web chat widget · satisfaction surveys
  • 1 AI agent · 50 replies / month
  • 100,000-character knowledge base (≈ 40 pages of text)
  • 1 integration slot (Shopify, custom HTTP or Slack)
  • Community support
Good for: trying Keloa, single-person businesses, personal projects.

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Growth — €49 / month

Everything in Starter, plus:
  • 2 AI agents · 1,500 replies / month
  • Email channel (up to 3 addresses, 1 sender domain) + chat widget
  • WhatsApp (1 number), Instagram, Facebook Messenger and Telegram (1 bot)
  • 1,000,000-character knowledge base (≈ 400 pages of text) · Q&A pairs
  • Flow automations (up to 2)
  • Internal notes with @mentions
  • Email support, 1-business-day SLA
Good for: small teams handling daily customer chat.

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Business — €149 / month

Everything in Growth, plus:
  • 4 AI agents · 6,000 replies / month
  • Up to 3 WhatsApp numbers and 3 Telegram bots
  • 10,000,000-character knowledge base (≈ 4,000 pages of text) · auto-recrawl (weekly)
  • Working hours · proactive widget triggers
  • Advanced analytics · handoff rules
  • SLA timers · custom inbox views
  • Unbranded widget
  • Priority support, 4-hour SLA
Good for: growing teams that want serious automation.

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Scale — €449 / month

Everything in Business, plus:
  • Unlimited AI agents, channels, WhatsApp numbers, Telegram bots and integrations within fair use
  • 25,000 replies / month · 75,000,000-character knowledge base (≈ 30,000 pages of text)
  • Auto-recrawl up to daily cadence
  • SSO (SAML / OIDC) + audit log export
  • Dedicated CSM, 1-hour SLA
  • Custom data residency on request
Good for: mid-market and multi-brand.

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Top up and auto-recharge

If you hit your monthly cap on a paid plan, buy a one-time top-up for €30 / 1,000 replies, or enable auto-recharge at the same price/pack to top up automatically when you fall below the threshold. See Usage & credits.

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Choose a plan

Sidebar → Settings → Plan & billing → pick a plan → Upgrade. Keloa redirects you to Stripe Checkout. Pay with a card, iDEAL, SEPA direct debit, or Apple/Google Pay. After payment, the new caps apply instantly.

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Changing plans

  • Upgrade is immediate and prorated.
  • Downgrade takes effect at the end of the current billing cycle. Caps reduce then.
  • Cancel stops renewal; the workspace reverts to Starter caps at period end.

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Yearly billing

Yearly billing saves ~20% and is a single up-front charge. Change from monthly → yearly at any time (prorated).

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Need more?

Talk to us at sales@keloa.ai for custom pricing on:
  • Multi-brand setups with one bill
  • >25,000 AI replies / month
  • On-prem or BYO-cloud LLM routing
  • Enterprise security reviews