The Inbox is where every conversation lands — from your website widget, WhatsApp, email, Instagram, Messenger, or Shopify chat. Teammates reply from one place, the AI agent helps in the background, and nothing slips through.Documentation Index
Fetch the complete documentation index at: https://docs.keloa.ai/llms.txt
Use this file to discover all available pages before exploring further.
Layout
The inbox has three columns:| Column | What it shows |
|---|---|
| Conversation list (left) | All conversations matching the current filter — newest on top, unread bold, with channel icon and last message preview. |
| Conversation pane (middle) | The full message thread with composer at the bottom. |
| Context drawer (right) | Contact details, previous conversations, company, tags, assignee. |
Filters
Quick filters at the top of the list:- All — every open conversation
- Mine — assigned to you
- AI — currently being handled by the AI (no teammate assigned)
- SLA — conversations approaching response-time breach
- Resolved — already closed (useful for look-back)
Real-time updates
The inbox is fully real-time — new messages, assignments, and status changes appear without refreshing. A soft ping plays for new inbound messages; your browser may also show a desktop notification when the tab is hidden.Bulk actions
Select multiple conversations with the checkboxes on the left. The bulk bar lets you:- Assign all selected to a teammate
- Tag them in one shot
- Resolve or reopen many at once
Next
Reply to conversations
How to answer, with AI drafts and macros.
Assignments
Assign to yourself, a teammate, or let rules do it.
Macros
Saved replies, typed with
/.Tags & filters
Organise the list the way your team thinks.