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Never let an untested agent go live on a channel. Keloa gives you a private chat panel against any agent — same knowledge, same prompt, same tools — before a real customer ever talks to it.

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Open the Try panel

AI agents → click the agent card → Try this agent. You get a chat interface. Ask anything a customer would. Responses show:
  • the reply the agent would send
  • which knowledge sources it pulled from (click Sources to expand)
  • any tools it called and the tool result
Nothing here touches a real customer. It’s a sandbox.

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What to test

Run at least these five buckets:

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What a good answer looks like

  • Grounded in a cited source, or honestly says it doesn’t know.
  • In the customer’s language.
  • Concise. Three paragraphs is usually too long.
  • Offers a next step if it can’t fully answer.

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What a bad answer looks like

  • Invents a fact. → Add the right answer to knowledge.
  • Too formal/stiff or too casual. → Adjust the voice section of the prompt.
  • Rambles. → Add “Reply in one short paragraph unless a list is clearly better” to the prompt.
  • Ignores a clear handoff signal. → Add “If the user asks for a human, hand off immediately” to the rules.

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Before you flip to live

Checklist:
  • Tested top 10 real questions
  • Tested “angry customer” and “ask for human”
  • System prompt has a handoff clause
  • Knowledge is current (no stale prices or hours)
  • A teammate is set to receive handoffs
When all five are done, flip Status → live and attach to the channel.
Do the same test after any significant knowledge update — a big crawl can shift answers in unexpected ways.