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Adding a Shopify knowledge source ingests your storefront content into the AI’s training data, so the agent can answer pre-sales questions like “Do you ship to Belgium?”, “What’s the price range for X?”, or “What does the About page say about your sustainability story?” — without you copy-pasting any of it. This is separate from the Shopify channel integration, which gives your AI live tools (order lookup, product search). You can use either one or both — they read from the same connection.

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Before you start

  • Connect your Shopify store first under Settings → Integrations → Shopify. The same Admin API access token powers both knowledge sync and the live tools.
  • The token must include these scopes for sync to work:
    • read_online_store_pages — required for the Pages stream (default).
    • read_content — required for the Articles stream (opt-in).
    • read_products — required for the Products stream (opt-in).

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Add a Shopify source

1

Open Knowledge

Sidebar → Knowledge → Add source → Shopify catalog.
2

Pick which streams to sync

3

Wait for the first sync

Keloa kicks off an immediate ingest. Each piece of content lands as its own page in your knowledge base, complete with citations back to your storefront.
4

Verify in your AI agent

Open any agent → Knowledge tab. You should see your Shopify content alongside any other sources you’ve added. Search for a phrase from your About page — the AI now grounds its replies in your live storefront content.

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Visibility rules

Keloa respects your storefront’s published state when deciding what the AI can quote in customer-facing replies: This means your unpublished blog drafts won’t accidentally end up in a customer reply.

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Re-sync cadence

  • Automatic re-sync runs every 6 hours in the background.
  • You can also trigger a manual re-sync any time: Knowledge → expand the Shopify row → Sync now.
  • Each re-sync upserts new and changed pieces of content, and removes anything you’ve deleted from your storefront. Citations stay stable on URLs that didn’t change.

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Limits

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Disconnect

To stop syncing, go to Settings → Integrations → Shopify → Disconnect. The Shopify knowledge source is removed and its vectors are wiped from the AI’s index. Historical conversations stay intact — only the AI’s training data changes.

Shopify channel

Live tools: order lookup, product search, customer enrichment.

Managing sources

Re-sync cadence, deletion, vector cleanup.