Workspace settings

Workspace settings are your identity inside Keloa. Name, colour, business hours, default language — plus the workspace context used to generate AI agent prompts.

Open workspace settings

Sidebar → Settings → Workspace.

Fields

Field	Where it shows
Name	Top of sidebar, emails, CSAT survey
Slug	Used in webchat embed (`data-account="..."`) and default URLs — read-only once set
Default language	EN or NL — used when we can’t detect the customer’s language
Business hours	Feeds the “business hours open?” condition in flows; shown on CSAT emails
Contact email	Used as the From address on CSAT if no email channel is configured
Signature	Appended to all outbound email
Brand colour	Widget default theme colour

Workspace context

A free-form description of your business — critical for AI agent quality. The onboarding scan pre-fills this; you can edit any time. Good fields to populate:

Public name — what customers call you
Industry — “specialty coffee roaster”
Description — one paragraph on what you do
Support email and business hours

This context is injected into every AI agent’s system prompt alongside their own prompt, so keep it concise and factual.

Signatures

Plain text or simple HTML. Signatures support variables:

— {{agent.name}} @ {{workspace.name}}
📧 support@{{workspace.domain}}

Multi-language

If you operate in multiple languages, set Default language to the most common one. Keloa’s AI auto-detects the customer’s language on every message and replies in kind (EN/NL at launch; more coming).

Who can edit

Only admins can change workspace settings. Other roles see a read-only view.

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