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General

No. Everything in this documentation is point-and-click. The only two technical steps are (a) pasting a script tag if you install the web widget yourself, and (b) adding DNS records if you use Keloa as your email sender. Both have step-by-step guides.
The UI ships in English and Dutch. The AI can understand and reply in any language — it auto-detects from the customer’s message. English, Dutch, German and French work best today.
In the EU. Application data, knowledge vectors, and attachments live in EU data centres. See Data & privacy for the details.
Yes — each brand gets its own workspace. One Keloa account can belong to many workspaces. Agencies do this all the time. Scale plan offers consolidated billing across workspaces.

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AI agent

Your agent is instructed to answer only from the knowledge you provide and the conversation itself. If it doesn’t find an answer, it says so and hands off — unless your system prompt tells it otherwise. See System prompt.
Yes. Open any conversation and click Sources in the context drawer — you’ll see which knowledge passages and which tool calls shaped the reply.
Yes, three ways: (1) flip the agent’s status to paused, (2) manually reply as a teammate — the AI steps back automatically, (3) use a flow with a Handoff node for specific conditions.
No. It uses the current conversation plus your knowledge base. Past conversations don’t get added to the knowledge base automatically — if you want to seed from them, export and paste the best answers as Q&A pairs.

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Channels

Yes. Each number is a separate channel in Keloa, with its own default AI agent. Subject to your plan’s channel cap.
No. The loader is under 6 KB and loads async. The full widget is lazy-loaded on first interaction. It won’t affect Core Web Vitals.
Yes — email is optional. Plenty of workspaces run only webchat + WhatsApp, for example.

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Billing

Yes — Starter is free forever. 50 AI replies/month, 1 channel, 1 seat. Upgrade any time.
On Starter and Growth, the AI stops replying until the next cycle — human teammates can still respond and flows still work. On Business and Scale there’s a 7-day grace where AI keeps running and overage is billed. See Usage & credits.
Monthly plans are card + iDEAL + SEPA direct debit. Yearly plans on Business+ can be paid by bank invoice — email sales@keloa.ai.

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Security and privacy

No. Every LLM we use is called with zero-retention flags set. Your prompts and completions are not used for any model training.
Yes. Our template DPA is available at keloa.ai/legal/dpa — sign and email back, or request a countersign.
Settings → Data & privacy → Delete contact. Erases contact, conversations, messages, attachments. Irreversible.