Documentation Index
Fetch the complete documentation index at: https://docs.keloa.ai/llms.txt
Use this file to discover all available pages before exploring further.
General
Do I need technical skills to run Keloa?
Do I need technical skills to run Keloa?
No. Everything in this documentation is point-and-click. The only two technical steps are (a) pasting a script tag if you install the web widget yourself, and (b) adding DNS records if you use Keloa as your email sender. Both have step-by-step guides.
Which languages does Keloa support?
Which languages does Keloa support?
The UI ships in English and Dutch. The AI can understand and reply in any language — it auto-detects from the customer’s message. English, Dutch, German and French work best today.
Where is my data stored?
Where is my data stored?
In the EU. Application data, knowledge vectors, and attachments live in EU data centres. See Data & privacy for the details.
Can I use Keloa for multiple brands or stores?
Can I use Keloa for multiple brands or stores?
Yes — each brand gets its own workspace. One Keloa account can belong to many workspaces. Agencies do this all the time. Scale plan offers consolidated billing across workspaces.
AI agent
Will the AI say things I didn't tell it to?
Will the AI say things I didn't tell it to?
Your agent is instructed to answer only from the knowledge you provide and the conversation itself. If it doesn’t find an answer, it says so and hands off — unless your system prompt tells it otherwise. See System prompt.
Can I see why the AI replied the way it did?
Can I see why the AI replied the way it did?
Yes. Open any conversation and click Sources in the context drawer — you’ll see which knowledge passages and which tool calls shaped the reply.
Can I turn the AI off for certain conversations?
Can I turn the AI off for certain conversations?
Yes, three ways: (1) flip the agent’s status to paused, (2) manually reply as a teammate — the AI steps back automatically, (3) use a flow with a Handoff node for specific conditions.
Does the AI learn from past conversations?
Does the AI learn from past conversations?
No. It uses the current conversation plus your knowledge base. Past conversations don’t get added to the knowledge base automatically — if you want to seed from them, export and paste the best answers as Q&A pairs.
Channels
Can I connect multiple WhatsApp numbers?
Can I connect multiple WhatsApp numbers?
Yes. Each number is a separate channel in Keloa, with its own default AI agent. Subject to your plan’s channel cap.
Does the widget slow down my site?
Does the widget slow down my site?
No. The loader is under 6 KB and loads
async. The full widget is lazy-loaded on first interaction. It won’t affect Core Web Vitals.Can I use Keloa without email?
Can I use Keloa without email?
Yes — email is optional. Plenty of workspaces run only webchat + WhatsApp, for example.
Billing
Is there a free plan?
Is there a free plan?
Yes — Starter is free forever. 100 AI replies/month, 1 channel, 1 seat. Upgrade any time.
What if I go over my AI credits?
What if I go over my AI credits?
On Starter and Growth, the AI stops replying until the next cycle — human teammates can still respond and flows still work. On Business and Scale there’s a 7-day grace where AI keeps running and overage is billed. See Usage & credits.
Can I pay by invoice / SEPA?
Can I pay by invoice / SEPA?
Monthly plans are card + iDEAL + SEPA direct debit. Yearly plans on Business+ can be paid by bank invoice — email sales@keloa.ai.
Security and privacy
Do you train models on my data?
Do you train models on my data?
No. Every LLM we use is called with zero-retention flags set. Your prompts and completions are not used for any model training.
Can I sign a DPA?
Can I sign a DPA?
Yes. Our template DPA is available at keloa.ai/legal/dpa — sign and email back, or request a countersign.
How do I delete a specific customer's data?
How do I delete a specific customer's data?
Settings → Data & privacy → Delete contact. Erases contact, conversations, messages, attachments. Irreversible.