Documentation Index
Fetch the complete documentation index at: https://docs.keloa.ai/llms.txt
Use this file to discover all available pages before exploring further.
A text snippet is the quickest way to drop a piece of knowledge in — a pricing paragraph, an opening-hours note, a shipping policy. No file wrangling, no crawl.
Add a snippet
Open Knowledge
Sidebar → Knowledge → New source → Text snippet.
Give it a name
Something you can find later: “Shipping policy”, “Pricing 2026”, “EU return window”.
Paste the content
Plain text. Markdown headings work — use them to help structure long snippets.
Pick an agent and save
The snippet is indexed within seconds.
Good snippets
- Are about one topic — one snippet per policy, not a mega-doc with everything.
- Are ~100–500 words. Shorter loses context; longer gets chunked anyway.
- Have explicit answers, not marketing fluff. “We ship to 27 EU countries in 3–5 business days.” beats “We believe in delighting customers with fast delivery.”
- Mention the specific terms customers use — if they say “return”, write “return”, don’t only write “refund”.
Example
# EU shipping
We ship to all 27 EU countries plus the UK, Switzerland, and Norway.
- Standard: 3–5 business days · €4.95 · free over €50
- Express: 1–2 business days · €9.95
Orders placed before 15:00 CET on business days ship the same day.
We do not ship outside Europe at this time.
Snippet vs Q&A pair
| If… | Use |
|---|
| The content is a paragraph of facts | Text snippet |
| There’s a specific question with a canonical answer | Q&A pair |
| You want to capture an entire page | File upload or website crawl |
Editing a snippet
Click the snippet row in Knowledge → edit → save. Changes are re-indexed immediately.
Crawls are broad but noisy. When an answer is wrong or missing, adding a crisp snippet is almost always faster than recrawling — and the snippet wins over the crawl’s noisier version in search.
